Legal
Refund Policy
Refund eligibility turns on one thing: whether the eSIM has been activated.
The activation boundary
Not activated
Full refund, for any reason, for up to 180 days from purchase. An eSIM that has never connected to a network is fully refundable — you do not need to give a reason.
Won't install on your device
Full refund. If the profile cannot be installed on your device — incompatible, carrier-locked, or the install repeatedly fails — we refund the full amount.
Activated but the network fails
Investigated case by case. If the plan activated but service does not work as sold, we investigate with the operator and either refund you or replace the plan.
Activated and used
No refund. Once data has been used, the plan has been delivered and consumed and cannot be refunded, including unused remaining data.
If your order fails
If we take payment and cannot deliver a working eSIM, you are refunded in full, automatically — you do not need to ask.
How to request a refund
Email support@swipsim.com with your order number. We reply within one business day. Approved refunds are returned to the original payment method, in USD, typically within 5–10 business days depending on your bank.
Statutory rights
This policy is in addition to any rights you have under consumer law in [PLACEHOLDER: JURISDICTION]. Policy operated by [PLACEHOLDER: COMPANY NAME], [PLACEHOLDER: REGISTERED ADDRESS].