Legal
Refund Policy
Refund eligibility turns on one thing: whether the eSIM has been activated.
The activation boundary
Not activated
Full refund, for any reason, for up to 180 days from purchase. An eSIM that has never connected to a network is fully refundable — you do not need to give a reason.
Won't install on your device
Full refund. If the profile cannot be installed on your device — incompatible, carrier-locked, or the install repeatedly fails — we refund the full amount.
Activated but the network fails
Investigated case by case. If the plan activated but service does not work as sold, we investigate with the operator and either refund you or replace the plan.
Activated and used
No refund. Once data has been used, the plan has been delivered and consumed and cannot be refunded, including unused remaining data.
If you pay with crypto
A crypto payment cannot be reversed. It settles on the blockchain, and neither we nor our payment provider can send it back the way a card refund is sent back.
Crypto orders are still covered by exactly the same eligibility rules above — an unactivated eSIM is still refundable. What changes is the mechanics: we cannot return the payment automatically. We refund an approved crypto order by sending the same value to a wallet address you give us, in the same asset you paid with, and network fees for that transfer are deducted from the amount returned. That takes longer than a card refund and needs a short email exchange to confirm the address.
If you would rather have a one-click, automatic refund path, pay by card. Card refunds go back to the original payment method with no extra steps and no fees deducted.
If your order fails
If we take payment and cannot deliver a working eSIM, you are refunded in full, automatically — you do not need to ask.
How to request a refund
Email support@swipsim.com with your order number. We reply within one business day. Approved refunds are returned to the original payment method, in USD, typically within 5–10 business days depending on your bank.
Statutory rights
This policy is in addition to, and never replaces, any rights you have under the consumer law that applies where you live. Refunds are handled by SwipSIM support atsupport@swipsim.com.