Support

Contact us

One address, answered by people who can actually fix your order.

联系我们的客服团队

仍未解决？

告诉我们您的需求，剩下的交给我们。

Email support

We reply to every message within 24 hours. Include your order number and, if it is an installation issue, your device model and operating system version. Never send us your QR code image or activation code — we can look those up from your order number.

What to contact us about

An order that has not been delivered
An eSIM that will not install or will not connect
Refund requests — see the refund policy for eligibility
Billing questions
Partnerships and business enquiries

How to reach us

SwipSIM is an online-only service, so support@swipsim.com is the fastest and only support channel. Include your order reference and we will reply to every message within 24 hours.