トラブルシューティング
My eSIM is not connecting
Work through these checks in order — most first-connection issues resolve here.
手順
- 01
Confirm the eSIM line is enabled and selected for mobile data.
- 02
Turn on data roaming for the eSIM line.
- 03
Check that you are inside the plan's coverage area.
- 04
Restart your phone.
- 05
If it still does not connect, contact support with your order number.